Last updated: 19 June 2026
When a refund applies
If you unlock a lead that is genuinely defective, you can raise a dispute for a credit refund. Eligible reasons include:
- The contact details are fake or non-existent.
- The lead is a duplicate you have already unlocked.
- The job is for a different trade than advertised.
- The job has been grossly misrepresented.
When it doesn't
Refunds are not given simply because a homeowner chose another tradesperson, didn't answer immediately, or decided not to proceed. These are normal parts of competing for work.
How to claim
Raise a dispute from your contractor dashboard within the stated window, with any supporting detail. We review disputes fairly and, where valid, return the credits to your wallet.
Subscriptions
Subscription fees are governed by the plan terms at checkout. You can cancel future renewals at any time from your dashboard.
Note: This document is a plain-English starting point provided with the platform. It is not legal advice. Before launch you should have it reviewed and adapted by a qualified professional for your business and jurisdiction.